Frequently Asked Questions



For the low cost of $1.00, you can send off an eligibility request and instantly receive an estimate of the procedural cost.


This information will also be available to you anytime you want to access it. Our service gives you the ability to review prior requests and associated fees.

This could be occurring for a range of reasons. Please try the following:

  1. Ensure you are using the correct email associated with your account.
  2. Check the error message that appears when you attempt to login and follow the prompts to resolve the issue.
  3. If the problem persists, please follow the forgot password steps to regain access to your account.

If you seem to have forgotten your password, please follow the link below. You will input your email address and then an email will be sent with instructions on how to proceed.

There are various reasons why an eligibility request might return no coverages:

  • Your request may have contained incorrect information regarding the Provider or Member ID
  • The provider may not have set pricing for the procedure you are considering
  • Date of birth may have been entered incorrectly

To ensure you get the most accurate results, make sure you are inputting all personal information correctly and in the proper format.